Frequently Asked Questions

An online matrimonial service for the Tamil community in France and worldwide. Members publish a profile, search for a partner and use traditional compatibility tools. It is available in English, Tamil and French.

Adults (18+) of the Tamil community, in France, Europe, India, Sri Lanka and elsewhere, who are looking for a life partner — and their families. A parent may create a profile for a son or daughter only with that adult's knowledge and consent.

Yes. Creating an account and a profile costs nothing.

With your Google account, or with a one-time sign-in link sent to your email address. There is no password to remember.

Registration, profile creation, browsing and search, suggested matches, the 11-Porutham horoscope comparison, and numerology where it is enabled. Matrimony.fr is not "entirely free": unlocking protected contact details can cost Matrimony Points (see below).

English, Tamil and French — use the language buttons at the top of the page.

Internal credits of the platform, linked to your account. They are not money: they cannot be withdrawn, exchanged for cash or transferred to another account. Points can also be received free through promotions, referrals or from an administrator.

Currently only one thing: unlocking the protected phone/WhatsApp details of a specific profile, at 30 points per profile. Everything listed under "What is free?" stays free.

After you have signed your matrimonial contract and its first seven days have passed: go to your wallet, choose an amount between 10 and 100 EUR (whole euros), check the order summary (points, rate, bonus, total), accept the Terms of Sale, tick the two separate confirmations (A) and (B), then pay on Stripe's secure page. Current rate: 1 EUR = 6 points. Buy only the points you need.

Automatically, as soon as Stripe confirms the payment to our server — usually within moments. Coming back to our site after paying does not by itself add points; the page may say "verification in progress" for a short while.

You pay by card on Stripe's own secure page. We never receive your card number or security code. Only after Stripe confirms the payment are your points credited, and you receive a receipt by email.

No money is taken by us and no points are added. You can try again from your wallet.

Your points appear automatically once Stripe confirms the payment. If they have not appeared after a reasonable time, contact us with the order reference from your receipt (MFR-…).

Buy only the number of Matrimony Points you need. Points that have been used are not refundable. Points offered by Matrimony.fr, including referral points and points offered by the administration, have no cash refund value. Any mandatory legal rights that apply remain reserved. If you were charged in error, contact us and we will check it with Stripe. Details are in the Terms of Sale.

When the referral programme is running, you get a personal link in your wallet to share yourself (WhatsApp, Facebook, copy). If a new member joins with it and meets the qualifying condition, you receive 5 points and they receive 10 points (current values). The points are credited as soon as each member has signed their matrimonial contract and can be used straight away for contact details. Points cannot be transferred between members.

A promotion may add bonus points to a purchase, automatically or with a code. The bonus and its conditions are shown in the order summary before you pay, and the terms applied are recorded with your order.

First sign your matrimonial contract — it is required before any new contact details are shown. Then, on a profile that has contact details, you can unlock them for 30 points (gift points are used first). We show the price and your balance and ask you to confirm before anything is deducted. Your own profile, blocked profiles and profiles without contact details are never charged.

Yes. An unlock is for that specific profile and stays available to your account.

No. Refreshing, going back, double-clicking or using two tabs cannot charge you twice for the same profile.

A separate, free permission that an administrator can grant to a member (for a period, or permanently). Once you have signed your matrimonial contract, it lets you see contact details without spending points. It is decided by the operator and is not the same as a points unlock.

Nobody publicly. Only members who have admin-granted Contact Access, or who unlocked your profile with points, can see the numbers you chose to enter. Your login email is never shown to members. A phone number is required when you create a profile (WhatsApp is optional); you can remove them later in your profile if you do not want them to be available this way.

It compares the two horoscopes (rasi and nakshatra) on 11 traditional factors — Dina, Gana, Mahendra, Sthree Dheerga, Yoni, Rasi, Rasi Adhipathi, Vasiyam, Rajju, Vedha and Nadi — and shows the result factor by factor. It is traditional guidance, not science.

Where enabled, an optional comparison based on traditional numerology from dates of birth and names. It is a cultural tradition, not science, and it never changes the Porutham result.

Where enabled, an automatic ordering of suggested profiles based on your stated preferences, basic profile information and compatibility. It only changes the order of suggestions; you can still search and view profiles yourself.

No. Porutham, numerology and Match Rank are guidance only. Families should verify details and make their own decisions.

No. We do not verify identity, documents, background or marital status. Profiles are reviewed by an administrator, but that is not an identity check. Please verify details yourself before any commitment and never send money to anyone you meet online.

An administrator reviews new and edited profiles for apparent authenticity and compliance with the Terms of Use, and may refuse, hide or remove content.

Yes. Blocking hides you from each other (the other person is not told). Reporting sends the profile to an administrator for review. In immediate danger, contact the police first.

Religion is sensitive personal data, and caste/community can reveal it. We only save these fields if you tick the separate consent box; you can untick it later and they are cleared.

Yes. Photos not marked public are visible only to administrators; other visitors see a default image.

You can delete your profile from your dashboard: it is removed from the site together with its photos and horoscope details. To hide it temporarily instead, or to close your login account, contact us. Some records (payments, consents, wallet history) are kept as required by law — see the Privacy Policy.

Many changes can be made in your dashboard. For access, correction, erasure, objection, portability or withdrawal of consent, write to us via the contact page or email; we reply within one month. You can also complain to the CNIL.

French consumer law provides that introduction services with a view to marriage or a stable union are offered under a written contract, with an annex describing the person you are looking for. Signing on the site is free. Your profile stays visible and your free services continue without it, but a signed contract is required before you can access other members' contact details.

No new contact details are shown before you sign — neither with points nor with access granted by the administration. Contacts you unlocked before remain visible.

During the first seven days after signing, no money payment is possible: buying points opens after that period. Access to contact details opens at signature, including with points offered to you (referral or administration).

You can use the free services, see contact details (with gift points or access granted by the administration) and share your referral link. You can also go back on your commitment without giving a reason and without paying anything. Buying points with money is not possible yet. The end date is shown in your contract certificate; if the last day falls on a weekend or public holiday we extend it to the next working day.

Because the contract is concluded at a distance, you also have the general 14-day right of withdrawal of the Consumer Code. It is separate from the seven-day period. You can send a withdrawal request from your contract page or with the model form in your contract; our team processes it and nothing is refunded automatically.

Before every purchase of points, the order summary shows two separate unticked boxes: (A) you expressly request immediate performance of the paid service, and (B) you acknowledge the legal consequence that may apply to your right of withdrawal once the service has been fully performed. Without both, no payment is started.

Yes, during the seven-day period: use "Renounce matrimonial contract" on your contract page (or send a registered letter or email). It is recorded, you receive a confirmation, and your account and profile are not deleted.

No. It has a fixed duration of at most 12 months and ends automatically. There is no tacit renewal.

New contact details and purchases stop until you review an updated annex and sign a new contract. Your profile, your account and the free services continue, and contacts you unlocked earlier stay visible.

As soon as you have signed your matrimonial contract — immediately if you already have. They can be used for contact details even during the first seven days.

No. Points cannot be transferred between members, given to another account or withdrawn as cash.

1) Write to us (contact form or email) with your details and, for a purchase, the order reference. 2) We look into it and reply. 3) If the dispute is not resolved and is eligible, you may refer it free of charge to the consumer mediator.

Centre de la Médiation de la Consommation de Conciliateurs de justice (CM2C). Mediation is free for consumers. You must first have made a written complaint to us, and you must refer the matter to the mediator within one year of that complaint. The mediator is independent of Matrimony.fr.

Website: https://www.cm2c.net/ — phone: 01 89 47 00 14 — post: 49 rue de Ponthieu , 75008 Paris , France. Follow the instructions on their website to submit your case.